Website security is a critical issue for all businesses

By far the biggest risk to a Joomla!, Wordpress or any other CMS website is if it or its extensions are running on out-of-date versions. This makes it much easier to hack.

Hackers gain kudos and earn money from hacking sites. Even well known and renowned websites are among hackers victims: in November 2015 The Independent newspaper website fell victim to a hacker who, undetected for weeks, infected computers of the website's visitors with a dangerous virus.

Sign up for the Monthly Support Service

Am I at risk?

Sony, Citibank, Nasa and The New York Times have all been famously hacked, as a website owner you have a responsibility to protect your visitors and their data from malicious attacks. The new GDPR regs make this even more of a priority.

Browsers such as Google Chrome, Mozilla Firefox and Internet Explorer or anti-virus software such as Avast or Windows Defender can detect malware in your website, if they find it they will automatically blacklist your entire domain and stop visitors going to your site by showing danger alerts.

Sometimes hackers go one stage further and add their own files to execute scripts. These could lie undetected if regular security scans are not carried out. You wouldn't know about them until the hosting company shuts down your site because it is abusing the server or no-one is receiving your emails because it has been blacklisted for sending out spam.

What can we do?

We need to keep your site as up-to-date as possible and install Akeeba Admin Tools, it comes with an integrated firewall and many other security options.

I can monitor your site on a daily basis and update extensions as they are released.

My Monthly Support Service includes

• Monitoring for and installing Joomla maintenance updates (minor versions & patches)
• Monitoring for and installing extension updates (minor versions & patches)
• Carrying out a monthly security audit and scan
• Installing and configureing Akeeba Admin Tools
• Making any recommended configuration changes
• Reduced cost for hourly support charges
• Up to 30 minutes email/phone support per month (not transferable to another site or month)

What does it cost?

• Price starts at £50 per month
• Additional extensions can be monitored and maintained for £5 - £25 per extension. The cost depends on the complexity of the extension.
• The Inital Audit costs £75 per site if you are a new customer

Requirements

Each individual site will also need an Initial Audit of extensions, identification of subscription costs and to draw up a list of functions/pages to test after each upgrade.

What can we do with the 30 minutes support?

Your 30 minutes of monthly support can be used for anything like this on your website

• General website help and support
• Content updates and creating new pages
• Search engine optimisation
• Template tweaks
• Creating / editing contact forms
• Selecting extensions
• Installing and configuring extensions
• Installing and configuring modules
• Changes to menus
• Consultancy and advice
• Upgrading Joomla
• Removing extensions that you feel are no longer needed
• Install updates to extensions you have chosen not to cover in your support contract
• Upgrading template following Joomla and extensions upgrade

Sign up for the Monthly Support Service

I'm not sure I want a monthly support contract

If you have a tighter budget or a small site, you may just want to get it updated once a month or two or three times a year, that's much better than not doing it at all. In this case I would charge an hourly rate to do it. The first time will take the longest as I need to learn how the site works.

Can I do it myself?

Yes, sure. There is a ton of info on the internet on how to do it, remember to always backup first, and on a complex site upgrade in a development area.

If you're feeling nervous, or it sounds too complicated, I can teach you and give you some written instructions.

NB

• "Maintenance updates" includes updating Joomla and extensions to the most recent release as part of the same major version. It does not include any migrations to other major versions.
• Sometimes settings or layouts change due to the upgrades. The time to fix these will be recorded and sent with any applicable invoices.
• This service is for one Joomla site only unless otherwise agreed.
• Your site will continue to run as normal during the work.
• There is no guarantee that your website will not get compromised.
• All work will be charged at the Standard Hourly Rate, recorded in a timesheet and invoiced after the work is completed.

Sign up for the Monthly Support Service